Verzendbeleid

POLICY - THE ART URNS
Last updated: March 2026

1. SHIPPING OPTIONS & DELIVERY TIMES

All packages are shipped insured and discreetly packaged (no external branding). You will always receive a tracking link via email.

NETHERLANDS & BELGIUM
Delivery time: 1-2 weeks (PostNL/DHL)
Shipping cost: €15.00 (insured)

EUROPE (EU)
Delivery time: 1-2 weeks
Shipping cost: €25.00 (insured)

OVERSEAS / WORLDWIDE (e.g., Sint Maarten, Curaçao, USA)
Delivery time: 2-3 weeks
Shipping cost: From €50.00 (exact price on request)

Note: For destinations outside the EU, import duties or local taxes may apply. These are the responsibility of the recipient.

2. PROCESSING TIME

Ready-made urns: Shipped within 1-2 business days
Custom/personalized urns: 7-14 business days production time + shipping time

3. PACKAGING & TRACKING

✓ Insured shipping - Your order is fully insured during transit
✓ Discreet packaging - No visible branding or references to the contents
✓ Tracking included - You will receive a track & trace link via email immediately
✓ Signature on delivery - For added security, a signature is required upon receipt

4. RETURNS & CLAIMS

Received damaged?
Report within 48 hours of delivery via email with photos of the damage and packaging. We will arrange a replacement or solution.

Lost package?
Contact us; we will initiate an investigation with the carrier (insured shipment).

5. QUESTIONS?

We are happy to help:

Email: TheArtUrns@gmail.com
WhatsApp / Call: +31 6 2127 4052
Website: www.thearturns.com

TIP FOR INTERNATIONAL ORDERS:
For overseas destinations (such as Sint Maarten, Aruba, or non-EU countries), we recommend contacting us in advance for exact shipping costs and any customs information. This way, you won't encounter any surprises.

SUMMARY:
- All packages shipped fully insured
- Transparent rates: NL/BE €15 | EU €25 | Overseas from €50
- Discreet, secure, and with tracking included

Thank you for trusting The Art Urns. We ensure safe and caring delivery of your order.